Smart Appointment Booking
Choose from available calendar slots for each ministry. Our system prevents double-booking and automatically sends you reminders before your appointment.
Kurdistan Region e-Government Portal
All Your Government Services, Online
Submit applications, upload documents, book appointments, and track your request — for any government service — from the comfort of your home. No queuing. No multiple visits.
5
Government Ministries
15+
Services Available
100%
Digital Processing
24/7
System Availability
OTP-Secured Accounts
Official Government Portal
Available 24 / 7
Free for All Citizens
Government Ministries
Select a ministry
Each ministry has a dedicated page with full service descriptions, required documents, and guided applications. Select one to get started.
Civil Registry
تۆماری مەدەنی
Passports, national ID cards, birth certificates, and marriage registration for all Kurdistan Region citizens.
Passport
National ID
Birth Certificate
Traffic Police
پۆلیسی ترافیک
Driving licenses, vehicle registration, and traffic fine payments for motorists across the Kurdistan Region.
Driving License
Vehicle Reg.
Traffic Fines
Electricity Directorate
بەرپرسایەتی کارەبا
New electricity connections, service complaints, and meter-related requests for homes and businesses.
New Connection
Complaints
Meter Issues
Water Authority
بەرپرسایەتی ئاو
Water supply connections, maintenance requests, and complaint submissions for residential and commercial properties.
New Connection
Maintenance
Complaints
Health Ministry
وەزارەتی تەندروستی
Health cards, medical certificates, hospital referrals, and healthcare registrations for residents of the Kurdistan Region.
Health Card
Certificates
Referrals
Simple Process
How It Works
Four steps is all it takes to submit any government service application — no queuing, no paper forms, no multiple office visits.
Create Your Account
Register once with your email. Verify with a one-time code sent to your inbox to keep your account secure.
Choose a Service
Browse the ministries above and select the service you need. Each service page lists exactly what documents are required.
Submit & Book
Fill the form, upload your documents, and book an appointment — all in one flow. You receive a QR tracking code instantly.
Track Your Status
Monitor every status update from your dashboard or using your tracking code — no login required for tracking.
Platform Features
Built for Citizens
Every feature is designed to make government services easier, faster, and more transparent for every citizen in the Kurdistan Region.
Secure Document Vault
Upload your documents once and reuse them across multiple applications. Your files are stored securely and are only accessible by you and the relevant ministry staff.
Live Application Tracking
Every application gets a unique QR tracking code. Check your status anytime — from the portal or by sharing your code — with no login required for public lookups.
AI-Powered Assistant
Not sure which service you need or what documents to prepare? Our AI assistant — available 24/7 — answers your questions in both English and Kurdish.
Track Your Application
Enter your tracking code below to check your application status in real time. No login required.
Your tracking code was provided when you submitted your application. Check your email or your dashboard.
Frequently Asked Questions
Common Questions
Everything citizens need to know before using the portal. Can't find your answer? Use our AI assistant.
What is the Halzanîn portal?
Halzanîn is the official digital government services portal for the Kurdistan Region. It allows citizens to apply for government services, upload required documents, book appointments at government offices, and track their application status — all from one place, without needing to queue at a physical office for the initial paperwork.
Which government services are currently available?
We are currently in the launch phase of the portal. Services from five ministries — Civil Registry, Traffic Police, Electricity Directorate, Water Directorate, and Business Registration — are being prepared and will be available very soon. Sign up now to be notified as each service goes live.
Do I need to create an account to use the portal?
You need an account to submit applications, upload documents, and book appointments. However, you can track any application by entering your tracking code on this page — no login required. Creating an account is free and only takes a few minutes.
Will I still need to visit a government office?
For most services, the portal significantly reduces the number of office visits required. You handle all paperwork, document submission, and scheduling online. A physical visit is still required in specific cases — for example, picking up a physical document like an ID card, or for services that require in-person verification such as driving tests. The portal tells you exactly when and why a visit is needed.
How do I know what documents I need to prepare?
Each service has a dedicated page that lists the exact documents required before you begin your application. Documents accepted include scanned copies as JPG, PNG, or PDF files up to 5MB each. You can also store your frequently used documents in your secure Document Vault and reuse them across multiple applications without re-uploading.
How long does processing take?
Processing time varies by service type and the completeness of your submitted documents. Each service page shows an estimated processing time. You will receive email notifications at every stage — when your documents are received, when they are under review, and when your application is approved or requires additional information.
Is my personal information secure?
Yes. Your account is protected by email OTP two-factor authentication. All documents are stored securely and only accessible by you and the assigned ministry staff handling your case. Staff from one ministry cannot access data submitted to a different ministry. We follow OWASP security standards throughout the platform.
What do I do if my application is rejected?
If your application is rejected, you will receive an email notification with the reason for the rejection. You can view the staff's notes directly in your dashboard, correct the issue (such as providing a clearer document scan or a missing file), and resubmit your application. Our AI assistant can also help you understand what went wrong.