About this service
Apply for a new water connection for your property. A site inspection is required to assess feasibility and distance from the main line.
Who needs this service
- Property owners connecting a new building to the water network.
- Residents reporting leaks, low pressure, or water quality concerns.
- Households requesting meter reading checks or ownership transfers.
Documents required
- National ID card (scanned copy)
- Property deed or rental contract
- Location sketch or property map
Application workflow
How to apply — step by step
Create or sign in to your Halzanîn account
Registration is free and takes under 2 minutes. You need a valid email address and a mobile number for OTP verification.
Complete the online application form
Fill in your personal details and any service-specific information. All fields with a red asterisk are required.
Book your appointment slot
Choose a date and time to visit the Water Directorate service centre for document verification. Slots are available Sunday through Thursday.
Upload your supporting documents
Upload scanned copies or clear photographs of all required documents. Accepted formats: JPG, PNG, PDF — max 5 MB each.
Attend your appointment and collect your document
Bring originals of all documents on your appointment day. Your QR receipt will be sent by email and is available in your dashboard. Collection is usually at the same visit.
Online vs. in-person
- Apply from home at any time
- Skip the queue at the service centre
- Real-time status tracking in your dashboard
- Instant QR confirmation by email
- Visit the ministry service centre directly
- Open Sunday–Thursday, 8:00–15:00
- Longer wait times without a prior booking
- Bring originals of all documents
Processing timeline
Estimated total: 30 working days from appointment date. Timelines may vary during peak periods. Track your application status in your dashboard.
Cost
Free
No payment required
This service is provided free of charge by the Kurdistan Regional Government. No fees, no hidden charges. You will never be asked for payment to submit or collect this application.
Frequently asked questions
Ready to apply?
Free, online, takes 5–10 minutes. Have your documents ready.